View Cart


(918) 478-5500
Get answers and savings at Ear Plug Superstore
Home > Customer Service Information

Ear Plug Superstore - Customer Service Information

Got Ears? Get Protected. Learn About Ear Plug Superstore.

Visit the following links to learn about our return policy and privacy policy, get information about shipping, see our contact information, and more:

Customer Service:

At Ear Plug Superstore, we always put our customers first, with reasonable prices, fast shipping and the largest selection of ear plugs and hearing protection products available anywhere in the world. We take customer service seriously!

Our customer service staff is available by email Monday through Friday 8:30 am to 4:30 pm US Central Time. Messages received outside of those hours will be answered the next business day. See our contact information for the appropriate email address to use for contacting us.

All orders are generally shipped within one to three days of order placement, provided the items ordered are in stock and payment information is verified. Order fulfillment and customer service are closed on Saturday, Sunday, and federal holidays.

Ear Plug Superstore® has been serving online customers since 1999. Our offices and primary shipping center are located near Fort Gibson, Oklahoma, USA.

Visit our About Us page to learn more about our story, our people, and our mission.

Sales Tax:

We charge sales tax at the appropriate rate on shipments to Oklahoma, U.S.A. only.

| top |

Shipping Within the United States:

Our normal shipping charges include an amount that covers our costs of documentation, packaging, and handling, in addition to the actual cost of carriage. Note: You can preview your actual shipping cost before you checkout! After you have finished adding your items to your shopping cart, just view your shopping cart, scroll down so you can see the shipping calculator on the shopping cart page, and enter your zip code, state, and country. The shipping calculator will calculate the shipping methods available for your order, along with the cost of each shipping method -- all before you proceed to checkout.

High value items are shipped only via methods that provide proof of delivery.

We offer a variety of shipping options designed to meet the highly varied needs of our customers, and we will honor your requested method when possible. Please read the exceptions below. If you have special requirements, including a specific date or time by which you need the order to arrive, please to learn if your requirements can be met. Our staff will respond as soon as possible during office hours; Monday through Friday 8:30 am to 4:30 pm US Central Time.

Important notes and exceptions:

  • USPS First Class Mail is available only for packages weighing 13 ounces or less and under $45 in value.

  • If you choose USPS First Class Mail and your order weighs over 13 ounces or is valued over $45, we will ship your order via UPS Ground or USPS Priority Mail, depending on your location and the item(s) being shipped. In any event, we will not increase the shipping charge without getting your permission first.

  • If you choose UPS Ground and your order is shipping to a post office box or to an APO or FPO military address, your order will ship via USPS Priority Mail, because UPS does not deliver to those addresses. If additional charges apply due to this change, we will always contact you.

  • The delivery times for all shipping methods are estimates only. Shipping charges for deliveries outside of the estimated time frames are not eligible for refund. If you choose USPS Express Mail, your order should arrive within 3 days from the date of shipment, but is not guaranteed. Some areas may get delivery in 1 to 2 days. We do not ship on Saturdays or Sundays. If your order is placed on a Friday after 12 noon US central time, it will not ship until the following Monday. You will be notified by email of any items that are not in stock.

  • USPS Express Mail delivery and insured shipments require a signature upon delivery. If you wish to waive the signature requirement, please send an email to us requesting signature waiver: If you waive the signature requirement, you will be financially responsible for a lost package if that should happen. We do not waive the signature requirement for packages requiring insurance of more than $50.00. UPS and the US Postal Service reserve the right to determine at the time of delivery whether a package can be left safely without a signature; therefore, a signature waiver does not guarantee your package will be left if no one is there at the time of delivery to accept the package.

  • Shipments to APO/FPO addresses are sent via USPS First Class, Priority Mail, or Express Mail depending on the total weight and value of the shipment, and the method you choose. The customer assumes ownership and financial responsibility for the order when the USPS confirms delivery to the APO/FPO address.

Free shipping offers are restricted to the shipping method indicated on the item order page. If you choose an alternative shipping method, the regular shipping charge for the method chosen will apply. If you combine products with free shipping with products that do not have free shipping, shipping charges may apply.

| top |

Shipping to Destinations Outside the United States:

Free shipping offers do not apply to destinations outside the United States.

Our normal shipping charges include an amount that covers our costs of documentation, packaging, and handling, in addition to the actual cost of carriage.

High value items are shipped only via methods that provide proof of delivery.

We offer a choice of First Class Mail International, Priority Mail International, DHL International, or Express Mail International for orders weighing 4 pounds or less and valued at less than $25. Orders that weigh more than 4 pounds or that are valued at $25 or more cannot be shipped via First Class Mail International. In our experience, First Class International shipments arrive at most international destinations within 7 to14 days, Express Mail International shipments arrive within 3 to 10 days, and DHL between 2 and 6 days, depending on the time it takes to clear customs in the destination country.

DHL is the least costly and fastest shipping method available that provides assurance the package will either be delivered to the customer or returned to us. We do not waive the delivery signature requirement on Express Mail International or DHL packages.

If you add to cart any item(s) in our store and enter the destination country, our automatic shipping calculator will give you the shipping method options available and the cost of shipping. Due to the complexities of international shipping, our automatic shipping calculator may quote an amount that is higher or lower than the final shipping charge. If we need to increase it by more than 10%, we will contact you for your approval before we ship the order or charge your card.

Please note that you are responsible for any import or customs duties, taxes, delivery fees and/or processing fees that may be charged by the destination country or the final delivery agent.

We have no control over these charges nor over how the delivery is handled once it reaches another country, nor any fee that may be charged by the local delivery agent. If and when such fees are charged, we are not notified of such charges and we do not profit from those charges.

If you refuse or do not claim the delivery causing the package to be returned to us, you will still be responsible for the cost of shipping.

We try to always honor customer requests for alternative shipping methods where possible. If you have a preferred shipping method other than those we offer, write your request in the comments box during checkout and we will send you a quote before we ship or bill your credit card.

| top |

Shipping Schedule:

We ship daily Monday through Friday with the exception of holidays or announced closings. All orders are generally shipped within one to three days of order placement, provided the items ordered are in stock and payment information is verified. Order fulfillment and customer service are closed on Saturday, Sunday, and federal holidays. You will be notified if there is a backorder or any other delay.

| top |

Return Policy:

You must contact us before returning any item for any reason. We will refuse any package returned to us that does not have a properly issued return merchandise authorization (RMA) number on the outside of the box.

An RMA number may be obtained by emailing . Our customer service staff is available to help you Monday through Friday 8:30 am to 4:30 pm US Central Time (except holidays).

Unless otherwise specified in the item description, within 14 days of the date the product is shipped to you, you may return any item other than the following:

  • pillows
  • custom fitted ear plugs*
  • custom ear molds
  • ear impression sets and kits
  • any item designated as a "trial pack"
  • opened packages of ear plugs
  • items sold as "B" Stock (including open box, customer returns, or discontinued items.)

*Our custom labs provide a 90 day fit guarantee. Accordingly, our return policy for custom ear plugs and ear molds is for fit only, not for function. If your custom ear plugs or ear molds do not fit properly on the first try, the lab that made them will remake your custom product at no charge if you send us the bad set along with a new set of impressions, but we cannot refund your money. Note: Customer will be responsible for all shipping charges related to remakes.

Impression sets and kits are considered medical products and as such, are not returnable.

Custom ear product orders will not be charged until we receive a set of good impressions.

  • Once we receive the impressions and the order has been charged, no refund will be made. (see our fit guarantee and remake policy above.)
  • If you ordered the custom product with an impression kit, we will charge only for the impression kit at the time the kit is shipped. When we subsequently receive a good set of impressions, we will charge the remainder of the order.

Special order items are not returnable, other than for defects which would be covered under a manufacturers warranty.

A refund of the full purchase price, less a 15% restocking fee and less the shipping charge, will be issued within 30 days, provided that the item is in like new, sellable condition with all original packaging materials. Returned items will be inspected by quality control before a refund is approved. Any items not meeting the requirements for a refund will be discarded or returned to the customer at customer's expense. For defective products, please contact the manufacturer for warranty replacement or repairs. See the internal documentation for your product for warranty information.

We do not refund shipping and handling charges, nor do we pay the cost to return items to us for a refund. For items initially sold with free shipping, refunds will be reduced by our actual cost of shipping the original order or $10.00, whichever is greater.

Your refund will be posted to the credit card used to make the purchase within 30 days of receiving the returned merchandise. Although we generally post return credits much more quickly than that, please allow up to 30 days. Refunds for orders that are cancelled may be reduced by the credit card or PayPal fees already incurred by the merchant.

| top |

Contact Information:

If you have questions regarding... Send your inquiry to:
White Noise Machines, Earplugs and General Noise Reduction Questions
Custom Molds or Custom Ear Plugs
Returns, Credits, Exchanges, RMA Requests or Billing Questions
Order Status or Order Change Requests
Reseller or Wholesaler Information

More Contact Information:

Phone Number: (918) 478-5500
Mailing Address:

TM Manufacturing, Inc.
Dba Ear Plug Superstore
1709 Bell Road
Fort Gibson, OK 74434

Web Address:

| top |