27% Recommend this product (3 of 11 responses)
Ear phone repair
September 15, 2021
I love your ear phones. I'm so glad I was able to get them repaired! Repair pricing is a little misleading, but all in all, great product.
Challenger ear phones
August 30, 2021
Great product but somewhat fragile as Iíve had to have them prepared twice because the cord keeps breaking.
ProsVery good product, although I have had to have them repaired twice, while they work they?re working they are great.
ConsThey charge $25 up front just to diagnose a problem . This charge should be deducted from the repair price when you opt to have the product repaired.
Good product and service
August 11, 2021
Had to have an earphone set rebuilt. Works great and good fit.
ProsGood speaker/driver Good fit with excellent external sound attenuation Options
ConsLengthy process because of shipping
I had my ear bud for about eight year and one quit working. ...
February 9, 2019
I had my ear bud for about eight year and one quit working. I sent them in for repair and decided to up grade them to a duel drives. The ear buds were upgrade and returned in about two and a half weeks, they work great. The work done was outstanding.
By Jack N.
I am so pleased with the repair of my Challengers. They may ...
December 2, 2018
I am so pleased with the repair of my Challengers. They may be better than new. A new set for the price of a repair--can't beat that. However the best part of my experience was the email contact with Amber Melton. I tend to be a little obsessive and she was very prompt in replying to all of my concerns. You have to be a super store when you have super people like Amber working for you.
Needed only one driver replaced, lab needed to replace both ...
March 29, 2018
Needed only one driver replaced, lab needed to replace both for they no longer carried the exact driver I had so assume if you only need one driver, you may end up paying for two. Was not expecting this. They wanted to replace my cord too even though nothing was wrong with it so I said no to that. Be aware you get no warranty on labor or new parts installed which was a real sore subject with me that a company does not stand behind their products. New drivers sound great though. Repair time total took about 6 weeks so was slow in my book.
By Paul S.
While not cheap, the new earmold speakers that I received...
August 11, 2017
While not cheap, the new earmold speakers that I received are very professionally done. They used my old custom earmolds to create new ones, and implanted new drivers and a new cord. Overall, the new setup is better than the original was when new. I highly recommend this professional service.
I have had these challenger ear plug since 2010 and they...
July 13, 2016
I have had these challenger ear plug since 2010 and they are great. I recently had the wires shortened to the 19" and they were done on time and work as good as new. You will not find better service anywhere.
By Romero M.
Staff at store were great. They followed up on all...
June 2, 2016
Staff at store were great. They followed up on all inquiries and the work on my headphones was done promptly at a fair price. Glad I did not just throw away the earphones. They are good to go and hope go get many more years of enjoyment from them. Thanks
They did a beautiful job with my repair....
May 28, 2016
They did a beautiful job with my repair. Very professional and they are like new. A+ Not cheap, but quality.
By Brian C.
Noreen and the staff at Ear Plug Superstore were very...
August 29, 2015
Noreen and the staff at Ear Plug Superstore were very helpful, and the whole process of getting my Challenger M earphones repaired was quick, efficient, and professional. I was very happy to be able to get the loose wire repaired instead of having to purchase a completely new set!