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First, I would like to acknowledge the superior customer...
October 13, 2013
First, I would like to acknowledge the superior customer service from the Ear Plug Store. I have made a few purchases over 4 years and each transaction has been perfect. I recently purchased the Westone 70 custom ear plugs for frequent swim practices in a pool (not ocean). I have a history of frequent middle and outer ear infections, and have tried several brands of ear plugs. These custom plugs are worth the money. They work very well if used with the Crescendo Ear Balm lubricant. I can hear the coach reasonably well because of the design with the membrane. There is a very tight seal-- making them a little tricky to remove. I chose the hot pink color thinking that I could find one if it fell out in the pool. I don't think there is much chance of them falling out though! When I made the mold for each ear, I kept my mouth open wide to simulate the shape of the ear canal when catching a breath while swimming. I filled the outer ear quite full with the mold material. Took photos of the molds and sent to Ear Plug Store to verify that the molds were acceptable. A store rep replied right away. The whole process was remarkable in that there were no glitches, expectations were met, and the earplugs work very well. Thank you.